We're an easy-to-use ticketing platform that lets you set up your own ticketing website, customize events, and start selling tickets in minutes. It offers full control over branding, pricing, fees, and sales, whether online, over the phone, or at the box office.

Savvy Seats Events makes adding ticket sales to your website easy. You can integrate ticketing directly into your site or embed it as a section, making it simple for your customers to buy tickets online, all while managing everything on the same platform.

No, you can use your Savvy Seats Events-based site as the stand-alone ticketing and box-office site.

When you sign up with Savvy Seats Events, you can choose a custom URL like www.SavvySeats.com/[Your Brand]. Additionally, you can use the white-label feature to personalize the site further with your domain, such as www.MyBrand.com, or a sub-domain, like tickets.MyBrand.com.

Sure. After sign-up, you will get the instructions on how to point your domain name to the website.

Yes, we have a simple store online that allows you to sell merchandise online.

Yes, Simply sign up for the Standard plan and try it for yourself. You don't have to pay unless you actually start selling tickets and using the site. If you make a sale for test purposes, make sure to void the invoice right after to avoid being charged.

No. $0.00

No - You can cancel at any time.

Yes. You can offer ticketing service to other event organizers.

No. Hosting is free and covered.

We never expose your personal email address. Your Savvy Seats Events account comes with business email addresses as follows.
If you are using Savvy Seats Events on your domain or a sub-domain, the following email addresses gets created for you:
support@[Your domain or subdomain]
charges@[Your domain or subdomain]
info@[Your domain or subdomain]
information@[Your domain or subdomain]
orders@[Your domain or subdomain]
privacy@[Your domain or subdomain]
sales@[Your domain or subdomain]
If you use savvyseatsevents.com as your address, you will get: [The Name You Choose]@SavvySeatsEvents.com
All outgoing emails including welcome emails, sales confirmation, and customer communication will be sent out from these emails.

We aim to ensure you can fully use all features of our site. Our admin support team is ready to assist you with any issues, and the site is designed to be user-friendly with helpful tutorials and step-by-step instructions. You’ll also have a dedicated support engineer for assistance and can schedule remote meetings if needed. Additionally, we offer assisted setup services for a small fee to help with seating chart or website design.

Will-Call is a delivery method where a customer purchases their ticket online and picks it up at a designated address or a booth at the venue.
Usually will-call tickets are available for pick-up from a few hours before the event at a booth at the venue, however, if you have an office or a retail location, you can offer pick-ups at your location.

A general admission event is an event in a seat does not get assigned to the buyer during the purchase. It may be a seated event on a first-come-first-serve basis or it may be a standing event.
Even though the event is not assigned seating, you can still have price levels and price variations. For example, you may have different price levels for the balcony or VIP area or you may offer child, senior or early-bird pricing.

This is an event in which the customer is assigned a seat during the ticket purchase. Each ticket has a seat number on it.
Different section, rows or tables may have different prices or you may offer different price variations for the same seat. For example, senior or kid prices.

You can have as many events and venues and you can sell to as many events at the same time.

Yes, on the interactive seating chart.

Yes you can ask as many questions.

Buyers can pay using any Visa, MasterCard, American Express or Discover card or pay using PayPal.

Yes, you as the admin and any sales agents that you introduce, can sell tickets in cash or check.

Yes we can be used to sell tickets online as well as over-the-phone or face-to-face in the ticket booth or retail locations.

With Savvy Seats Events, you can set and collect all fees, including service and delivery charges, based on your preference. You can adjust fees to cover ticketing and payment processing costs, make extra income, or even absorb some of the fees, with the flexibility to set fees higher or lower as you see fit.

Yes and only if allowed by your returns policy. The website has the feature to allow returns however you should specify for each event if you accept returns and until what time you accept returns. You can also specify how much fee you deduct from the returned tickets.
The customer can select to return tickets for refund to their credit card or refund for "Store Credit" that can be used for further purchases.

Yes, you as the admin will be able to make refunds for any purchase. You can return any ticket for any amount either as a refund to the original credit card or to store credit.

With Savvy Seats Events, you collect the sales money directly through your own payment processor or PayPal. This means you gain immediate access to funds as tickets are sold, with the amount available in your account within a few business days, depending on your bank and payment processor settings.

Your website can handle all popular delivery methods including will-call, e-ticket, digital tickets and different mail (post) providers. Direct delivery is also available for face-to-face sales.

You can determine and set the fees for each delivery method.

You receive an email when there is a sale on your site. However, all our reports are real-time. Meaning that they show the most recent data at any time. You can pull the proper reports to check the status of your sales.

Yes, anytime a ticket is sold, you will get an email with the sales details.

Savvy Seats Events ensures your events are visible across search engines, improving search ranking. The platform also supports email collection for newsletters and integrates with social media, including Facebook, to boost event promotion. Additionally, you can enhance event pages with text, pictures, and videos to better describe your offerings.

Setting up a site is very easy. Just fill out the sign-up form and sign up. Your website will be immediately ready and you will be taken to the site to customize and design. You will be provided with walk-throughs, instructions, and video tutorials.
You should be able to set up everything and start selling in minutes.

Yes, Simply sign up for the Standard plan and try it for yourself. You don't have to pay unless you actually start selling tickets and using the site. If you make a sale for test purpose, make sure to void the invoice right after to avoid being charged.

Yes, you can add/remove any add-on feature at any time.

With Savvy Seats Events, you collect the sales money directly through your payment processor or PayPal. This means you gain immediate access to funds as tickets are sold, with the amount available in your account within a few business days, depending on your bank and payment processor settings.

Any business that needs to charge credit cards, needs a payment processor. You can easily get a payment processor during the setup and start using it right away.

A payment processor helps businesses accept credit card payments. With Savvy Seats, you can collect payments directly through your own processor (like PayPal), giving you access to funds as soon as tickets sell. If you don’t already have a payment processor, it’s easy to set one up. Most processors are compatible, and you can even use your own if it supports online transactions.

Savvy Seats supports multiple payment processors, including Stripe, Square, Braintree, Authorize.net, PayPal Advanced/Pro, and more. These processors offer easy sign-up, support for various currencies, and no monthly fees. Depending on your location, you can choose a processor compatible with your business needs, with some options offering global support. Always check with the provider for the latest updates and fees.
Savvy Seats works with various payment processors, including:
Stripe: Available in many countries and currencies, with no setup or monthly fee.
Square: Available in the US and other countries, supports one currency per account.
Braintree: Available in multiple countries, with no setup or monthly fee.
Authorize.net: Compatible with most merchant accounts, available in the US and globally.
PayPal Advanced/Pro with PayFlow: Available in the US for accepting credit cards on your site.
CenPos: For users in the Bahamas & Caribbean with Authorize.net emulator.
PayTabs: Available for UAE, Egypt, Oman, Jordan, and KSA users.
PayU: Available for users in India.
Always verify the latest updates with each provider.

If you already have a merchant account you should first make sure that they are set up to accept online transactions. If not you will have to get a new payment processor.
If your payment processor is not in the list of supported payment processors below, you may still be able to use it. Most payment processors are compatible with Authorize.net gateway. Contact your payment processor and ask them to set up an Authorize.net gateway for you. However, remember that it may be cheaper and faster to get a new Stripe account instead.

Each payment processor may have different rates. Check the payment processor site for their fees.

PayPal is an easy-to-use payment service that lets buyers pay with credit cards, PayPal, and other local options. Payments are quickly added to your PayPal account, which you can transfer to your bank. PayPal also offers extra security by keeping credit card details private. It works in many countries and currencies, and you can offer PayPal alongside other payment methods, giving customers a choice.

To use PayPal with your Savvy Seats Events site, you can use the Standard Business account which usually has NO Monthly Cost. The discount rate and other fees are available at PayPal.com

You can sign up for PayPal for free and just a few minutes. Just go to https://www.paypal.com and sign up for a free Standard Business account.

You usually get billed on a monthly basis on the same day of the month when your account was originally set up.
However, the system may ask you to make partial payments in the middle of the billing cycle, but anyway, you will only pay for the sales that have already occurred on your website and you have already collected the money.

You can login to your website as admin to view your current and past statements. We don't offer paper bills.

You can pay using any credit card or PayPal account. You need to have a credit card or PayPal account connected to your account and accept to auto-pay the bills using that payment method. If your credit card expires or does not go through, you will get an email to enter a different credit card.
We accept Visa, MasterCard, American Express, Discover and PayPal.

You can simply cancel your account anytime from your control panel.

No, there is none.

No- You can cancel at any time.

You are responsible to add tickets to your website. Instructions, tutorials and walk-throughs are available as well as great customer support.

You are responsible to create and setup the seating chart using the seating chart designer. Instructions, tutorials and walk-throughs are available as well as great customer support.
Optionally, you can also order your seating chart to be designed at a small fee.

Our system is compatible with almost any venues and seating structure. You can design the interactive seating chart pretty close to the original seating chart.
It is compatible with amphi-theatre style seating charts, round-table seating charts, night-club style tables, general admission venues and any combination.

You can sell general admission tickets on your website.

You can allow your customers to pick their seat on the interactive seating chart or they can ask the system to find them best available seats for their price range.

Events may cancel for different reasons. What you do in case of the event is cancellation is up to you and your business strategies. Savvy Seats Events does not force you into taking any action however we provide the tools for you to properly inform the buyers of the cancellation and to refund the tickets.
Savvy Seats Events refunds your fee, when you refund a ticket.

Your website can handle all popular delivery methods including will-call, e-ticket (print at home or show on the phone), and different mail (post) providers. Direct delivery is also available for face-to-face sales.
You can decide what methods to offer for each event and how much to charge for each delivery method.

You are the one who is responsible for ticket delivery and validation.
You can decide what methods to offer for each event and how much to charge for each delivery method.

E-tickets are a convenient and automated way for customers to receive tickets instantly. Once purchased, buyers can print the tickets or show them on their phone. They also receive a confirmation email with a link to access their tickets anytime. Each ticket includes a unique code, making it easy to validate at the gate using an app or a barcode scanner, ensuring there are no duplicates.

E-tickets are secured with a unique code (QR, barcode, or digits) to prevent duplication. At the gate, validation is required to ensure tickets are valid. You can easily validate tickets using our free mobile app or a professional barcode scanner.

Here is a sample on an e-Ticket printed with Ticketor. You can customize the look and color. It will be printed with your name and logo (not Ticketor's). Each ticket will have a barcode and QR code for security and validation.

Gate control helps verify tickets by checking for valid, invalid, or duplicate tickets. Invalid tickets may be fraudulent, refunded, or for a different event. Duplicate tickets are those printed or copied more than once. You can scan tickets using Ticketor's free app or any browser-enabled device, and it will display whether the ticket is valid, invalid, or duplicate.

You will catch the duplicate tickets while validating the tickets. Only the first copy of the ticket is accepted. The customer is responsible to protect their ticket and not copy it.

For small to medium events, you can use your phone for scanning and validation. For bigger events you may need physical scanners.

It will be automatically voided and not accepted by the barcode scanner or the admission list.

Depending on the use-case, there are 2 options:
1- Print all will-call tickets in alphabetical order and take them to the door for delivery.
2- Print will-call tickets per transaction as the buyer shows up to pick up their tickets.

You have 2 options:
1- You can use a regular inkjet/laser printer with regular paper to print tickets that look like e-tickets.
2- You can use a compatible thermal ticket printer to print professional tickets.

Offering e-tickets is the most popular and efficient option for most customers. If you wish to offer mail options, you can contact different providers like USPS, UPS, or FedEx to determine the best option and cost. Consider delivery times and stop mail options a few days before the event to ensure timely arrival.

You can void the tickets and re-issue new tickets with a new barcodes.

With online ticket sales, physical printed tickets are usually unnecessary since most customers either print at home or show their tickets on their phones. Savvy Seats Events also functions as a box-office solution, allowing you to sell tickets face-to-face or over the phone in retail locations or ticket booths.

Your website comes with a designer tool that allows you to easily design the site to your perfection. You can pick a theme (colors), upload a logo, background-image, header, email headers, email footers, logo for e-tickets, and more. Advanced users and designers can also use CSS to have more control over the design.

Yes, you can usually get to a design that is very similar to your existing website.

Yes, you can use CSS to design your website and have full control over the design.

Yes, You can have content pages that you can edit using a rich text editor and add pictures or videos.

Yes, You can create as many photo and video galleries.

Yes, you can create as many blog/news pages.

You can create as many photo and video galleries.

Yes, you can integrate with Facebook and add Facebook login.

Yes, you can add an events tab to your Facebook page and the visitors can start the purchase process right from the Facebook page.

By integrating social media and Facebook features, Savvy Seats Events enhances your event's visibility by allowing ticket sales directly on Facebook, letting users log in with their Facebook accounts for easy access. Additionally, buyers are encouraged to share events on their social media, and a Facebook Ads pixel is added to track performance and improve ad targeting.

Yes, add "Google Analytics" and you can get detailed analytics for your website including the traffic volume, source of traffic, visitors' demographic and their behavior, and much more.

Yes, you will have access to each customer information and contacts.

Yes, you can create email templates and send out emails and news-letter to your customers.

Yes, you can send email to anybody who purchased tickets to a specific event.

Yes Savvy Seats Events is PCI (payment card industry) compliant and all transactions are handled securely.

Yes. If you want to sell tickets for other organizers, the website offers everything you need.