Contact Us
Adding Content and Pages to Your Site and Top Navigation

 

 

Send Us A Question!

If you have any questions or need assistance, don’t hesitate to fill out the contact form below.

Our Savvy Seats team is dedicated to providing you with prompt and helpful responses to ensure you have the best experience possible.

We’re here to help make your experience seamless, enjoyable, and unforgettable—so let us know how we can assist you today!

 

 

Frequently Asked Questions

 

After placing a successful order, you should receive a confirmation number and/or confirmation email. You can also log in to your account and check "User Menu > Order > Order History".

When you complete the purchase, assuming that you have selected e-tickets as delivery method: You'll see the tickets on the confirmation page and can print them right away In your confirmation email, there is a link to the "Print Tickets" You can log in to your account and print tickets from "User Menu > Tickets > Print Tickets".

Yes, click on the sign in button, enter the email you used for the purchase and you can claim your account by confirming your email address.

Credit card dashboards may show Authorizations as charges, but they are not actual charges and will disappear in a few days. If you didn’t receive a confirmation email or number, check User Menu > Tickets > My Tickets before trying again—your purchase is only successful when you see the confirmation page.

1. Check User Menu > Tickets > My Tickets to ensure your purchase went through once. If you made duplicates, consider returning them. 2. If your billing address is incorrect, the AVS (address verification system) may reject the payment but place a temporary hold (authorization). This hold isn’t a charge and will drop off in a few days—check your statement to confirm.

Most events accept mobile tickets, but some don't. Unless clearly instructed otherwise in the event information or the delivery method choices, you should try to print your tickets.

Contact us right away, and we may be able to change your delivery method.

If the event’s exchange policy allows, use User Menu > Tickets > Exchange Tickets to exchange, upgrade, or change your ticket date. If returns are allowed, use User Menu > Tickets > Return Tickets for store credit to buy new tickets. If you need further assistance, contact us—we may be able to help with the exchange.

First, check your spam folder. If the email isn't there, you've probably entered an invalid email address or are using a system that blocks our emails. To view, print, or receive the confirmation and email as an invoice, use the "User menu > Orders > Order History" and click on the icon for the invoice.

If you've entered the correct email address, you can simply reset your password. Click on the Sign In button, click Forgot Password, and wait a few minutes. You'll receive the password recovery code in your email, and you can then change your password.

You've probably signed up with a wrong email address or made a typo in your email address. Try to sign up again with the correct email address.

Refund protection is provided by XCover, an independent third-party company. Claims and refunds must be processed directly through XCover, as we are not involved in the process. To file a claim, create an account on [XCover.com](https://www.xcover.com/en/login) using the same email address you used for your purchase. For any questions, contact XCover directly, as they manage the claims and refund protection. You can find the necessary claim information in your sales confirmation email or under the 'Order History' menu.